Thursday, 29 October
Melbourne Cricket Ground (MCG)

About the Conference

With demand for advice accelerating and competitive pressure intensifying across member service, super fund advice is being reshaped around a clearer objective: delivering on the retirement promise. That promise can’t be fulfilled by activity alone, it must be proven through outcomes. The real measure of success is no longer how much advice was delivered, but what changed for the member: greater clarity, better decisions, and confidence in retirement.

Built around this outcome‑led lens, the conference brings together super fund and institutional advice leaders to hear directly from members, unpack lessons from complaints and misunderstandings, and collaborate on what good really looks like. Attendees will take part in practical discussions, experience live technology showcases, and explore how tools and advisers can work together to turn insight into impact, all while strengthening professional capability, sharing ideas with peers, and building connections across the advice community.

Conference Speakers

Jenny is an Certified Financial Planner with extensive experience in financial services, compliance, academia, and risk management. She is a panel member of AFCA and serves on ASIC’s Financial Services and Credit Panel representing financial planners.

Dr. Jenny Diggle

Industry expert

Shail is AFCA’s Lead Ombudsman for Investments and Advice. A specialist in investments and advice complaints, he has more than a decade of dispute resolution experience and has held senior ombudsman roles with AFCA since its commencement in 2018.

Shail Singh

Shail Singh, Lead Ombudsman, Investments and Advice - AFCA

Ray is one of the AFL’s most experienced field umpires, officiating more than 300 games, including multiple finals. Away from football, he is the founder of Chamberlain & Co and co-founder of The Chamberlain Foundation, sharing insights on leadership, resilience and performance.

Ray Chamberlain

Keynote Speaker

Reserve your spot

Early Bird

$700
Ends Monday, 31 August 2026

Regular Pricing

$800
Ends Monday, 26 October 2026

Who should attend

Financial advice and education teams, and leaders of industry super funds.

Conference Sponsors

Event Program

8:30am
Registration & Networking
9:30 - 10:00am
Conference Opening
David Issa, IFS Chief Executive Officer
10:00 - 10:50am
Session 1: Understanding Members — What They Really Need From Advice
10:50 - 11:20am
Morning tea
11:20am - 12:10pm
Session 2: Best Practice Showcase
12:10 - 1:10pm
Lunch
1:10 - 2:00pm
Session 3: In conversation with AFCA - Supporting advisers and members 
2:00 - 2:50pm
Session 4: Inside IFS Advice Technology
2:50 - 3:20pm
Afternoon Tea
3:20 - 3:30pm
Income IQ Showcase
3:30 - 4:40pm
Session 5:  Helping Members Make Better Decisions
4:40 - 4:50pm
Address by Adrian Gervasoni, IFS Executive Manager, Advice Services
4:50 - 5:50pm
Tour of MCG
5:50 - 6:30pm
Pre-dinner Drinks & Networking
6:30pm
Dinner Session Opening
6:40pm
Keynote Address by Ray Chamberlain
7:00pm onward
IFS Advice Excellence Awards
10:00pm
Conference Close

Highlights from Last Year

Want to find out more about the Conference, become a sponsor or simply speak to us about the organised sessions, reach out today!
Get in touch