If you have a complaint in relation to:
We will acknowledge your complaint in writing and upon investigation of the matter respond within 30 days of receipt of your complaint (or longer if agreed by you).
While we seek to resolve the matter with you, if you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA).
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
AFCA is an independent external complaints resolution scheme that provides free advice and assistance to consumers. It helps to resolve disputes between consumers and financial service providers.
Read the IFS Complaints Management Policy here.