Advice Centre
How the advice process works
1. Book an appointment
There are three ways to book an appointment:
1. Call us on 1300 138 848
2. Fill out our contact form
3. Find an Adviser in your state
The appointment will be organised by our advice team who will give you the option to meet one of our Advisers in a way that is most convenient for you:
- In person - We have Advisers in all States and Territories
- On the phone - Your Adviser will call you at an agreed time
- Online - meet with your Adviser online using a computer and web cam
2. Prepare
We will send you a confirmation of your appointment time, a copy of our Financial Services Guide (FSG) and a Needs Analysis Guide for you to complete and post back to us.
The Needs Analysis Guide provides us with some basic information about you and your financial situation prior to the first appointment.
Your Adviser will call you before your appointment to answer any questions about the Guide or the advice process.
3. 1st appointment - Needs analysis and quote
During this first meeting, you and your Adviser will discuss the information in your Needs Analysis Guide and complete the second part of the Guide to help us find out more about what type of investor you are, your financial situation and goals.
At the end of the initial meeting your Adviser will provide you with a summary of the approach to meet your needs and the fee that would be payable to do this. We will ask you to instruct us at this point if you want to proceed with a personal financial plan, also called a Statement of Advice (SOA).
4. 2nd appointment - Financial plan presentation
Your Adviser will present the Statement of Advice. They will explain the strategies and recommended steps to help you achieve your financial goals and answer any questions that you may have.
5. Implement
Once you are happy with the proposed strategy, your Adviser can then help you make it happen. This includes completing the paperwork required to action your decisions, such as commencing a pension.
6. Review
It is important to revisit your financial plan over time and update it to reflect any changes that may have occurred, such as redundancy, new children or period of ill health.
Last updated on 15th May 2012
